Acceptable-use & outreach policy

Prohibited activity

Do not use Vibeful for fraud, impersonation, harassment, threats, unlawful discrimination, illegal content, exploitation of children, malware, credential theft, unauthorized surveillance, access-control bypass or infringement of intellectual-property rights. Do not misrepresent AI-generated statements as verified facts or invent clients, testimonials or credentials.

Data and AI boundaries

Use only data and systems you are authorized to access. Do not bypass robots restrictions, logins, paywalls, source terms or technical restrictions during research. Minimize collected information and retain evidence of its source and permitted purpose. Do not upload sensitive or regulated data without an appropriate written arrangement.

Human review is required before external use of AI outputs. Do not use the platform to make solely automated consequential decisions about individuals. Do not remove labels identifying illustrative examples or pass off a generated example as a real customer conversation.

Outreach requirements

Establish a documented lawful basis before contacting someone. For Canadian commercial messages, applicable consent, sender identification, contact details and unsubscribe requirements must be satisfied; “B2B” alone is not an exemption. Conspicuous publication requires more than finding an address: verify source, absence of a no-solicitation statement and relevance to that recipient’s role.

Maintain accurate suppression records. Stop automated follow-ups when a reply or opt-out arrives, and action opt-outs within applicable deadlines. Do not reimport suppressed contacts to evade an opt-out. Do not send from forged identities or use misleading subjects. Required identification and opt-out instructions must remain even when messages otherwise invite only a direct reply.

Enforcement and reporting

We may proportionately restrict misuse, investigate reports and preserve necessary evidence. A customer can request review of a restriction through the legal contact form. We do not promise that automated controls catch every violation or make a campaign lawful. Report a security issue with minimal information; do not access other people’s records to prove it.